EMPLOYMENT OPPORTUNITIES (WASHINGTON)

WASHINGTON - Tacoma

Field Service Representative

Gensco has an immediate opening for an HVAC equipment Field Service Representative based out of our Tacoma Corporate Offices. The candidate for this position will provide technical support and training for the major HVAC equipment lines sold by Gensco. Field Service Representatives consult with customers on the technical aspects of equipment application, installation, service and repair. They also act as a liaison between the factory and Gensco customers on technical matters. The position requires the ability to travel throughout our service area to meet with our customers and conduct training classes.

Duties and Responsibilities:

Using phone or email, respond promptly to Gensco customers and Team Members on technical matters regarding equipment sold by Gensco.
Assist with the resolution of consumer issues with installed products.
When appropriate, and in accordance with set guidelines, authorize labor and product concessions to resolve equipment issues.
Work with other departments to help support all aspects of our equipment sales.
Review factory service bulletins and approve for distribution.
Evaluate factory product recalls or reworks and recommend an appropriate course of action.
Submit and conduct dealer trainings throughout our service area.
Maintain technical proficiency on equipment sold by Gensco and attend approved factory training classes.

Qualifications:

Completion of a 2-year college degree in technical studies or equivalent work experience
Five years of related work experience and excellent knowledge of the HVAC industry
Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
Customer service-oriented approach, responds to requests with a sense of urgency
Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, accessible, ability to say “no” in a firm but polite manner
Ability to use tact and diplomacy in sensitive situations
Strong presentation skills
Can identify and act upon process improvement opportunities
High degree of honesty, ethics and integrity
Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint)
Can work sitting or standing and to move freely throughout the facility and able to lift and carry equipment and supplies on a frequent basis
Able to travel as required
Valid driver’s license

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