Privacy Policy

Updated March 4, 2026

Gensco Inc. (“us” or “we”) is committed to protecting your online privacy. This Privacy Policy discloses the privacy practices for the https://gensco.com, https://genscocustomer.com and http://www.columbia-manufacturing.com (our “Site”).

1. Information We Collect
We collect two types of information: personally identifiable information (“personal information”), and non-personally identifiable information (“non-personal information”). Personal information is information that identifies a specific user, such as your name, email address, telephone number, or postal address, collected when you engage in activities on our Sites. Examples of personal information that may be collected include:

  • Name
  • Email address
  • Telephone number
  • Mailing or business address
  • Account credentials associated with customer portal access
  • Business contact information submitted through forms or service requests

Non-personal information includes things like the URL of the websites you visited before coming to our Sites, IP address, browser type, device information, and usage data collected automatically when interacting with our Sites.

2. Location Information
Certain features of our Sites or related services may request access to device location information through your web browser in order to enable operational functionality, such as verifying proximity for pickup or service access.

For example, when using certain service features, your browser may request permission to access your device’s location using browser-based geolocation technology. If permission is granted, the device’s latitude and longitude coordinates may be temporarily transmitted to our systems to determine whether the device is within an authorized proximity of a designated location.

Location information is collected only at the time a user initiates a location-based action, such as checking in for pickup, and is used solely to verify proximity to a service location.Location coordinates are not stored, retained, or used for tracking purposes. The coordinates are processed transiently to perform the proximity verification and are discarded after the validation is completed.

You may decline to provide location access through your browser settings; however, certain location-based features of the Sites may not function if location access is denied.

3. How We Use the Information We Collect‍

  • To provide services and personalize your experience on our Sites.
  • To manage customer accounts, transactions, and customer portal functionality.
  • To provide order notifications, service alerts, and operational communications.
  • For marketing and promotional purposes, with your consent where required.
  • To analyze our user base and usage trends.
  • To improve website performance, services, and customer experience.
  • To enforce our Site Terms of Use and this Privacy Policy, comply with applicable law, and cooperate with law enforcement.

We do not sell personal information.

4. Sharing of Your Personal Information
We will not share your personal information with unrelated parties unless you opt-in. We may share your information with Third-Party Service Providers for limited purposes, and in the case of a business transfer, your information will remain subject to this Privacy Policy.

  • We may share your information with Third-Party Service Providers. We may provide some of our services and products through third parties. These third-party service providers perform functions on our behalf, such as website hosting, analytics services, communications platforms, SMS or messaging delivery services, sending administrative or promotional emails, providing customer service, and troubleshooting. In the case of personal information, the service providers will have access to your personal information solely for the purposes of providing such limited functions to us or on our behalf.
  • We may use third-party communications service providers to transmit SMS or messaging communications on our behalf. These providers process mobile phone numbers and message content solely for the purpose of delivering messages and supporting communications functionality. These providers are contractually restricted from using personal information for their own marketing or promotional purposes.
  • We may share your information in a Business Transfer. As with any other business, we could merge with or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including both personal and non-personal information. However, all of your information would remain subject to this Privacy Policy.
  • We may share your information for our Protection and the Protection of Others. We may share personal and non-personal information when we believe release is appropriate to comply with the law; enforce this Privacy Policy, our Site Terms and Conditions or other agreements; or protect the rights, property or safety of our Site, its users or others.

5. Cookies and Other Tracking Devices
We use cookies to facilitate and customize your experience. You may decline non-essential cookies. We also use third-party analytics technologies that may use cookies, with options available for you to manage preferences.

  • A cookie is a small text file that is stored on a user’s computer that stores non-personal information about that user. We use cookies to save you time while using our Site and remind us who you are. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline or delete cookies. Please note that if you decline or delete these cookies, some parts of our Site may not work properly.
  • We use Google Analytics (GA4) to collect and analyze non-personal usage information about how visitors interact with our Sites. Google Analytics may collect information such as IP address, browser type, pages visited, session duration, and other website interaction data.
  • We have implemented a cookie consent tool that allows users to manage their preferences for non-essential cookies and analytics technologies. Users may update cookie preferences through the consent banner presented on our Sites.
  • We may also use other industry-standard technologies such as pixel tags or web beacons to track usage patterns and measure the effectiveness of communications or promotions.

6. Data Rentention
We retain personal information only as long as necessary for the purposes outlined in this policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
Records associated with SMS messaging consent, opt-out requests, and communications preferences may be retained as necessary to comply with telecommunications regulations and maintain appropriate audit records.

Records associated with SMS messaging consent, opt-out requests, and communications preferences may be retained as necessary to comply with telecommunications regulations and maintain appropriate audit records.
Operational logs associated with location-based service verification may also be retained for security, fraud prevention, and operational integrity purposes for a limited period consistent with business and regulatory requirements.

Operational logs associated with location-based service verification may also be retained for security, fraud prevention, and operational integrity purposes for a limited period consistent with business and regulatory requirements.

Certain business transaction records, including invoices, order records, and related documentation, may be retained for up to seven years in accordance with accounting, legal, and regulatory requirements.

7. CCPA Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

These rights may include:

  • Right to Know: You can request information about the personal information we collect and how it is used.
  • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You can request correction of inaccurate personal information.
  • Right to Opt-Out of Sale or Sharing: If we sell or share personal information, you have the right to opt-out.

Gensco does not sell personal information.

8. SMS Communications
If you provide a mobile phone number and affirmatively opt in to receive text messages from us (for example by checking a consent box or submitting a form), you may receive SMS communications related to order updates, service notifications, customer support communications, and occasional promotional messages.

By providing your mobile phone number and opting in, you provide express written consent to receive automated text messages from us related to account notifications, order updates, service alerts, customer support communications, and occasional promotional messages.

Consent to receive text messages is not required as a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply depending on your wireless carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. For assistance, reply HELP. After opting out, you may receive a final confirmation message confirming that your opt-out request has been processed.

Your mobile phone number will be handled in accordance with this Privacy Policy and will not be sold or shared with third parties for marketing purposes.

9. Minors
Our Sites are not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors. If we learn we have collected such information, it will be deleted.

10. Security of Personal Information
We take security seriously and employ precautions to protect your personal information. However, no data transmission can be guaranteed to be 100% secure.

Your personal information resides on secure systems that only selected personnel and contractors have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal information is protected during transmission.

Communications transmitted via SMS or other messaging services may involve third-party telecommunications networks, and while we take reasonable steps to protect personal information, such transmissions may not always be fully secure.

While we employ commercially reasonable security measures and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted to or from our Sites and are not responsible for the actions of third parties that may receive such information.

11. Links to Other Sites
Content or services from other sites available through links on our Sites are not subject to this Privacy Policy. We recommend reviewing the privacy policy of each site.

12. Changes to Privacy Policy
We reserve the right to change this Privacy Policy and will post revisions on our Sites. Continued use of our Sites after changes constitutes acceptance of the revised policy.

13. Contacting Us
For questions about this Privacy Policy or your data rights, please contact us via phone at (877) 620-8203 or in writing at:

Gensco Inc.
4402 20th St E
Tacoma, Washington 98424

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